Select the question you are interesed in:
1. Placing an order
2. About our products
3. Delivery
4. Legality
5. Customs
6. Guarantee
7. Non-disclosure
8. Problems with receiving e-mails
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| Making order |
How can I make an order? |
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on 'Buy Now' button for the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the 'Choose Brand' column and repeat the process. When you are done click 'Confirm Order'. After entering your shipping information, click on 'NEXT' to review your order. If everything is correct, press on 'Go to secured checkout'. You will be taken to Secure Server and you should enter the required information. After that click 'Pay Now'. At this point your billing information is checked and you are due to receive an order confirmation to your e-mail address. If no e-mail is received within 1 hour, please get in touch with our Support Team at support@cigarettesforless.com |
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What payment methods are acceptable? |
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You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and E-CHECKS. Payments through both methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations and about 5-7 days for e-checks. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@cigarettesforless.com |
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Can I make an order by fax? |
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Unfortunately no. This method of payment will be available later.
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Can I make an order by telephone? |
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Unfortunately no, you can only make it online. |
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Is there a maximum order? |
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No. The quantity of cigarettes that can be purchased at Cigarettesforless.com
is left to the discretion of customers who must be aware of the laws
in force in their country and the sanctions they may incur. |
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How can I find out my order status? |
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After you've placed your order at EURO.CIGARETTESforLESS.com you will be automatically notified by E-mail when we approve and ship your order. Please notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order. |
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I've just placed an order. When should I expect to be debited? |
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Your credit card will be debited within 2 working days after submitting the order. If you still don't see any charge on your credit card, please contact our Customer Support at support@cigarettesforless.com |
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| About our products |
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Are the cigarettes sold at Cigarettesforless.com first choice?
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The cigarettes sold at Cigarettesforless.com are of the highest quality
available on the market. We sell brands made in Europe. |
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Do you sell other brands of cigarettes in addition to those advertised at your site? |
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Not currently. The only brands we sell are shown on the Home page.
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Will you be offering other brands in the future? |
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Yes. The number and type of available brands may change in time. |
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Is there any difference between the white filter and the brown filter Marlboro Lights? |
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Yes. The first are made to match the taste of American smokers while
the second are suited to European tastes. Philip Morris does not provide
any other information on this matter. According to smokers (and suggestions),
the "white filters" may be slightly stronger. There is only one way
to find out. Try them! |
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| Delivery |
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Are there countries to which you do not deliver? |
For the time being, we ship to almost all European countries. If you are a customer residing in the U.S.A. or Canada, please visit our site cigarettesforless.com.
Further below, there is a list of countries where we deliver our cigarettes to:
- Austria
- Cyprus
- Denmark
- Finland
- Germany
- Greece
- Iceland
- Ireland
- Italy
- Luxembourg
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Note: Due to customs restrictions and high delivery failure rates, we do not deliver to the following countries:
- Belarus
- Hungary
- Martinique
- Monaco
- San Marino
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If I make an order Saturday, when my order will be sent? |
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Usually, your order is processed in 24 hours. Orders received on Saturdays
are sent on the first working day following reception (Sundays and
public holidays). |
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I bought 2 cartons of cigarettes one week ago and I have received only 5 packs in one parcel. Is that normal? |
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Yes. Large orders are shipped in separate parcels (from 2 to 8 packs per parcel). The parcels are always shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is on average 2 to 5 days in Europe and the Mediterranean area and 2 to 10 days in the rest of the world. |
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Why can't you send me a single parcel containing more cartons?
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Because it would be subject to duty since the width and value would
not fall within the prescribed international parameters. |
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| Legality |
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Is it legal to resell cigarettes ordered from cigarettesforless.com?
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No. This is against the law in any country of the world. |
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Is it illegal to order a large quantity of cigarettes, for example, 50 cartons? |
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The quantity of cigarettes that can be purchased at Cigarettesforless.com
is left to the discretion of customers who must be aware of the laws
in force in their country and the sanctions they may incur if their
intention is to resell cigarettes. It is the responsibility of the
Buyer to ascertain and comply with the laws relating to the purchase
and use of any tobacco goods. In order to determine the applicable
limits on purchases or taxing responsibilities, if any, imposed by
your particular state, the consumer may want to contact their state
authorities. |
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| Customs |
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Do you guarantee that no duty will be paid Europe and worldwide? |
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We cannot guarantee that no tax will be paid Europe and worldwide because some
countries may occasionally apply the international postal regulations
and standards.
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| Guarantee |
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Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged? |
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Cigarettesforless.com offers a 100% money back guarantee covering
the price of the cigarettes and shipping costs if, for any reason,
the purchase is not deemed satisfactory. |
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Can I withdraw the order placed with your online store? |
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You can withdraw your order within 24 hours of its placement. |
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| Non-disclosure |
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Does Cigarettesforless.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities? |
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We do not sell or rent your personal information to others. The information
provided to us as a result of your online purchase, such as your name,
E-mail address, phone number(s) and point of delivery or forwarding
address are only used for shipping. |
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Does Cigarettesforless.com have a database containing the customer's credit card details? |
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No. Your personal information will be encrypted and transmitted via
secure communications to be processed solely by our authorized online
retailer. |
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Does Cigarettesforless.com store information on who bought cigarettes online on files? |
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No, we don't store this information. |
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| Problems with receiving e-mails |
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Why does email sent to me not arrive? |
Dear users of AOL e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a junk mail or it is in your spam folder/ AOL is blocking your correspondent's provider from sending mail due to complaints of abuse�). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. Whether you have any problems with mail being delivered, we kindly advise you to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL Customer support.
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